To guarantee that your package is correctly delivered and you obtain your order within the time frame advertised above, please make sure your address, phone number, and email are fully entered and correct. We do not take responsibility for incorrect information.
All orders are processed and shipped Monday-Friday.
Items will be shipped 5-7 business days after purchase.
Shipping fees are non-refundable for any returned or refused packages.
If your tracking information indicates your order as delivered and you have not received it please make a claim with USPS/UPS. Compassionate &Callous Designs is not responsible for packages that tracking states it has been delivered by the carrier.
If your order contains multiple items and one (or more) of the items are out of stock, we will ship the remainder of your items and refund you for the item(s) not available.
Once shipped in the least likely event that your package is delayed. Please contact the shipping carrier. Compassionate &Callous Designs is not responsible for delayed packages.
RESERVED RIGHTS REGARDING RETURNS
Compassionate & Callous Designs reserves the right to limit, refuse, and/or cancel customers orders made on at any time due to:
-Irregular or excessive returns that indicate "wardrobing"
-Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
-Potential criminal or fraudulent activities.
If you receive a defective product or products that differ from the product you purchased, within 15 days from the purchase date you may return your purchased product to us for an exchange for another product of equal value or lesser value. If the product is personalized, you will receive the same, corrected product.
Returned or exchanged products must be in the condition you received them. No refund or exchanges shall be granted for "wrong size" orders unless you receive a size you didn't order, regardless of the fit.
Wash garments inside out with cold water with similar colors using agentle cycle.
If ironing is necessary, iron inside-out on the lowest setting.
Tumble dry low or hang-dry.
Avoid using bleach and do not dry clean.