FAQ

My Order Will Not Go Through. What Should I Do?
If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Complete Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Care at:

(361)-879-1630 M-F 9:00AM – 5:00PM (CST) or email compandcal@outlook.com 24/7


How Can I Change Something In My Order?
To ensure you receive your package in the guaranteed time frame we cannot edit or cancel orders after they are placed. Upon completing your order please review your item(s) and size(s). Additionally, make sure your address and contact information is accurate. Lost packages due to wrong information provided are not our responsibility and will not be refunded.

 

Can I Return Or Exchange Items That Were Purchased On Sale?
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 10 days. You will be notified via email at the address listed on your account when this transaction has taken place.

 

Do I Have To Pay To Return My Order?

Yes! You will be responsible for covering any shipping expenses for your return. 

 

When Will My Order Ship?

Orders are ship within 5-7 days hours of purchase although we try to ship within 24-48 hours. Shipping times may vary if yours contains a pre-order item. Orders are not shipped on the weekends or holidays.

Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you provided in your order. If for some reason, you did not receive an email, please check your spam folder and add compandcal@outlook.com to your safe sender list.

Will I Have To Pay International Duties & Taxes
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.

Compassionate and Callous Designs cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. 

 

Can I Return An Item Past The Return Date?

At this time, we cannot accept any returns outside of the return date.
 

Can I Combine Discount Codes Or Promotions

At this time promotion codes or discount codes can not be combined. 

Can A Current  Discount Code Be Applied To A Previous Order? 

Discount codes must be applied at the time of check out. Compassionate & Callous Designs does not apply any discounts to previously made orders. 

 

Do You Offer Wholesale?

We do not at the current moment. We do not authorize the use of our images nor the reselling of our products. We ask that all Compassionate & Callous Designs purchases be made on www.compandcaldesigns.com

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